FAQ
If you cannot find an answer here to any of your question, contact Device Computing for technical support.

About Installing & Uninstalling BibleLink:
Q. How do I install the software (or additional books)?
Q. How do I upgrade BibleLink 1.x to BibleLink 2.x?
Q. What is the difference between installing to the desktop PC and installing to the Palm device?
Q. What books are recommended for installation on PDA?
Q. How do I delete BibleLink?

About Using BibleLink:
Q. How do I add/delete books to/from the existing BibleLink on a PDA?
Q. What are the file names of the BibleLink books?
Q. Why aren't all the books I selected installed on the Palm device even after I perform HotSync?
Q. How do I Set Preference?
Q. BibleLink is frozen!
Q. BibleLink cannot be started even after a soft reset!
Q. Can I download the BibleLink manual?

About Unlock Key:
Q. My Unlock Key does not work. I get "Failed" or "Wrong Key" message.
Q. I entered the Unlock key, but it keeps on asking me for Unlock key.
Q. There are some books locked even after I entered the Unlock key.
Q. What should I do when I lost all the files and Unlock key?

About Using PDA:
Q. Can I use Microsoft Word or Excel file on a PDA?
Q. How do I backup personal data (Memo, calendar, address book, etc.)?
Q. PDA does not respond correctly when tapped with the stylus.
Q. How to use File Explorer (Pocket PC)

About Others:
Q. Memory card support
Q. Greek/Hebrew support
Q. NIV and other copyrighted Bible versions

Q. How do I install the software (or additional books)?
A. For proper installation to PDAs, you need to have either HotSync (for Palm) or ActiveSync (for PocketPC) installed on your desktop PC. These programs are shipped with your PDAs.
    For PocketPC Devices:
1. If you want to use an external memory card, make sure the card is inserted in the PDA. Now connect the device to your PC and make sure "Connected" is shown on ActiveSync window.
2. From CD: Insert the CD and the setup screen should open. If the setup does not run automatically, use the Start/Run option to locate and run the setup.exe file on the CD. Select "Install English," accept the license agreement (if you agree), choose PocketPC, and click "Next." The software will be installed first on the PC. Next you will be asked to select the books to transfer to your PDA/memory card; if you have a memory card, the default destination for books is the memory card.  Whether you are installing the books to the PDA or the memory card, you need to make sure there is enough memory space to accommodate the files. When all the files are transferred, you are done.
From Internet: Choose the item that you want to download, and a "File Download" window will pop up on your desktop computer.  If you have a fast Internet connection, click the "Open" option to download the setup file and execute it.  If you have a slow Internet connection, you should save the Setup.exe file to a location that you can later find, and then run the Setup.exe after the file has been downloaded. At this point, follow the instructions given under the section titled "From CD."

    For Palm OS Devices:
1. On Palm devices, we do not support the external memory card.  You need to make sure that your PDA has enough memory to accommodate all the files that you want to install.
2. From CD: Insert the CD and the setup screen should open. If the setup does not run automatically, use the Start/Run option to locate and run the setup.exe file on the CD. Select "Install English," accept the license agreement (if you agree), choose Palm, and click "Next." The software will be installed first on the PC. Next you will be asked to select the books to transfer to your PDA.  You need to make sure there is enough memory space on your Palm to accommodate the files. Once the steps are done on PC, HotSync to transfer files to the Palm device.
From Internet: Choose the item that you want to download, and a "File Download" window will pop up on your desktop computer.  If you have a fast Internet connection, click the "Open" option to download the setup file and execute it.  If you have a slow Internet connection, you should save the Setup.exe file to a location that you can later find, and then run the Setup.exe after the file has been downloaded. At this point, follow the instructions given under the section titled "From CD. (top)

Q. How do I upgrade BibleLink 1.x to BibleLink 2.x?
A. We have added color icon support to BibleLink 2.0 along with many new and improved features. You will need your original unlock keys that you received when you purchased the software. If you have purchased BibleLink 1.x after August 1, 2004, there will not be any upgrade fee. Otherwise, there is a $6.95 upgrade fee. Click HERE to get the upgrade. (top)

Q. What is the difference between installing to the desktop PC and installing to the Palm device?
A. The desktop PCs have much more storage than PDAs. Therefore we install all the books included in the setup.exe to the desktop while you will install a subset of them to the PDA. During the installation, you will be asked what specific books are to be installed on the PDA itself. The available memory in your PDA should be greater than the sum total of books and applications that you choose to install. (top)

Q. What books are recommended for installation on PDA?
A. We recommend the following selections depending on the available memory on your device. (top)

Q. How do I delete BibleLink?
A.

On Pocket PC PDA:
For Version 1.x:
1. First, Close BibleLink.
2. Go to Start -> Programs and run File Explorer
3. Delete BibleLink folder under My Device.
4. Delete BibleLink.exe in My Device/Windows/Start Menu or My Device/Windows/Start Menu/Programs.
5. Delete Device Computing folder in My Device/My Documents
For Version 2.x:
1. Go to the BibleLink Home.
2. Select Set Preferences.
3. Select and confirm Uninstall BibleLink toward the bottom of the screen.

On Palm PDA:
1. Delete all files containing the word "BibleLink".
2. Delete all the books.
3. On the PC, go to the Backup folder containing Palm files, and delete all the files mentioned in 1, and 2.

On PC:
1. Run the setup.exe that you used when you first installed the program.  (It'll auto run if you insert the CD in your CD Rom.)
2. Choose "Uninstall" on the setup screen. (top)

Q. How do I add/delete books to/from the existing BibleLink on a PDA?
A. Palm Devices:
For Version 1.x: (Adding)
1. On your PC, double click My Computer, C:, Program Files, Device Computing, BibleLink, and Shared Books in order.
2. Select a book that you want to transfer to your PDA and double click on it (this works only if HotSync is installed on your PC). Filename descriptions.
3. Repeat for all the books that you want to transfer. Make sure you have enough memory available in your device.
4. HotSync to transfer the files.
(Deleting): Delete the files associated with the books that you want to delete.
For Version 2.x: (Adding)
1. On your PC, double click on My Documents and My PDBooks in order.
2. Select a book that you want to transfer to your PDA and double click on it (this works only if HotSync is installed on your PC). Filename descriptions.
3. Repeat for all the books that you want to transfer. Make sure you have enough memory available in your device.
4. HotSync to transfer the files.
(Deleting): Delete the files associated with the books that you want to delete.

PocketPC Devices:
For Version 1.x: (Adding)
1. Connect the PocketPC to your PC.
2. Click "Explorer" on the ActiveSync window.
3. Double click on My PocketPC and BibleLink if you have the books installed on the PDA. If you have the books installed on a storage card, double click "Storage Card" and then the BibleLink folder.
4. On your PC, double click My Computer, c:, Program Files, Device Computing, BibleLink, and Shared Books in order.
5. Drag and drop the book files from Shared Books folder to the BibleLink folder on PDA/memory card. Filename descriptions.
(Deleting): On your PocketPC, use the File Explorer program to delete the unwanted books from the BibleLink folder under My Device or in the storage card's root directory.
For Version 2.x: (Adding)
1. Connect the PocketPC to your PC.
2. Click "Explorer" on the ActiveSync window.
3. Double click on My PocketPC, My Documents, and My PDBooks if you have the books installed on the PDA. If you have the books installed on a storage card, double click My PocketPC, Storage Card, and then the My PDBooks folder.
4. On your PC, double click My Documents and My PDBooks in order.
5. Drag and drop the book files from My PDBooks folder on your PC to the My PDBooks folder on PDA or memory card. Filename descriptions.
(Deleting): On your PocketPC, use the File Explorer program to delete the unwanted books from the BibleLink folder under My Device or in the storage card's root directory.
(top)

Q. What are the file names of the BibleLink books?
A. See the following table. (top)

Q. Why aren't all the books I selected installed on the PDA even after I perform HotSync or ActiveSync?
A. If you select more books than can be stored in the available memory on your PDA, only those that fit within will be installed. To check for the available memory on a Palm device, select the "Info" option from the Palm Menu items. On PocketPC, go to Start/Settings/System/Memory to see how much memory is available. (top)

Q. How do I Set Preference?
A. Priority of PEEK Dictionaries:
This funtion determines the order of dictionaries used to look for the word when you use the PEEK function. Only the dictionaries will be shown as available options.
   Set Primary/Interlinear Bibles:
You can choose which bible to be shown as your primary bible here.(top)

Q. BibleLink is frozen!
A. PocketPC Devices: The PocketPC devices all have different way of performing a soft reset.  Please consult your device's manual.  Again make sure that you are performing a soft reset and not a hard reset.
    Palm Devices: A soft reset should take care of the problem.  A soft reset is similar to a reboot on a desktop computer.  All the Palm devices have small pin hole on the back of the device that is labeled "Reset."  Press it with a sharp point and the unit should reset itself.  Make sure you do not perform a hard reset in which case you will loose all your data.  A hard reset is performed in a similar manner with the power button depressed while the Reset button is pressed. (top)

Q. BibleLink cannot be started even after a soft reset!
A. PocketPC Devices: For version 1.x, use the File Explorer to delete the BibleLinkHistory file in the My Device/My Documents/Device Computing/BibleLink directory. On version 2.x, the file is called DcHistory and located in My Documents/My PDBooks folder.
    Palm Devices: After a soft reset, go to the Palm menu bar and choose "Delete..."  For version 1.x, select the file named BibleLinkHistory and tap Delete... and confirm by tapping Yes.  For version 2.x, delete the file named DcHistory. Now start BibleLink, and it should work. (top)

Q. Can I download the BibleLink manual?
A. Right click on the following link and choose "Save Link As .." to download the manual in PDF format.  You need the Acrobat reader to be able to read the file. BibleLink Manual in PDF Format (top)

Q. My Unlock Key does not work.  I get "Failed" or "Wrong Key" message.
A. Version 1.x: Please make sure that you have entered the correct keys.  If the keys don't work, it may have timed out or it may be that you entered unlock key that doesn't match your device ID.
Version 2.x: From version 2.0, your unlock keys do not time out.  However, they are tied to a unique Device ID. If you have changed your PDA, then you need to get a new unlock key.(top)

Q. I entered the Unlock Key, but it keeps on asking me for Unlock Key.
A. This sometimes happens depending on the type of the device.  Try this:
1. First, go to Start -> Programs -> File Explorer.  Open "My Device/Windows" folder and delete "regstry.pdb" file or folder, and "regstry.pdb" in "My Devive/Storage Card" folder.  Next, start BibleLink and enter the Unlock key again.
2. If the problem isn't solved after trying this, delete BibleLink, then reinstall the program. (top)

Q. There are some books locked even after I entered the Unlock Key.
A. Version 1.x: Public Domain books that you have already downloaded shouldn't be locked.  Try using same method as in "While using the program after entering the Unlock key, it keeps on asking me for Unlock key." However, if the is a copyrighted book, and you didn't purchase the unlock key for the book, then they are supposed to be locked until you purchase an unlock key for the item.
Version 2.x: We have lowered the reader pricing and created three classes of public domain books. One class is FREE and they will not be locked at any time. The other two classes are the Dictionaries and Commentaries. If you did not purchase a Suite product, then you need to unlock the classes separately. Purchase unlock keys from HERE.(top)

Q. What should I do when I lost all the files and Unlock Key?
A. Sent the information you used when you obtained your unlock key to support@devicecom.net, then after confirming it in our data base, we'll contact you. (top)

Q. Can I use Microsoft Word or Excel file on a PDA?
A. To use Microsoft Word or Excel file on a Palm device, you need to install a program called "Documents To Go."  When you use the program watch the memory, and don't let it crash with BibleLink.  On a Pocket PC PDA you can use Pockt Word, and Pocket Excel. (top)

Q. How do I backup personal data (Memo, calendar, address book, etc.)?
A. When a PDA's battery dies, all the data (Personal data and BibleLink) will be erased.  In that case, if there is data backup in a PC, you can restore it all.  Run HotSync on Palm PDA, or ActiveSync on Pocket PC, as "Partnership" instead of "Guest," then all the data will be automatically saved. (top)

Q. PDA does not respond correctly when tapped with the stylus.
A. Most likely the screen location calibration has drifted off.   
    Palm Devices: Go to Palm Home Page and tap Prefs.  Tap the the triangle (pointing downward) at the top right corner of the Palm screen and tap "Digitizer" from the list.  When a target is shown, tap the center of it. Follow the target and repeat the process. When done, tap Palm Home icon to get back to the Palm Home Page.
    PocketPC Devices: Go to Settings under the Start Menu.  Tap the "Screen" icon in the System folder.  Tap the "Align Screen" icon. When a target is shown, tap the center of it. Follow the target and repeat the process. Tap "OK" when done. (top)

Q. How to use File Explorer (Pocket PC)
A. Use File Explorer in Pocket PC like this:
1. Start -> Programs -> File Explorer and run the program.
2. Folders and Files shown are the files in the chosen folder.  Tap "My Device" to view the folders and files in the whole PDA.
3. To delete a file or a folder, place your stylus on the file and when the menu pops up, tap "Delete" and choose "Yes."
4. To copy a file, place your stylus on the file and when the menu pops up, tap "Copy," and in the destination folder, place stylus on a empty spot and when the menu pops up, choose "Paste."
5. To move a file, place your stylus on the file and when the menu pops up, tap "Cut," and in the destination folder, place stylus on a empty spot and when the menu pops up, choose "Paste." (top)

Q. Memory card support
A. Palm Devices: Currently BibleLink and all its books need to be copied to the device for it to function.
    PocketPC Devices: With PocketPC devices, flash memory cards are fully supported. We recommend that you keep the main program in the PDA as it is installed since its size is only about 300kB. The books can be stored on the storage card. For version 1.x, the books must be stored in a folder named BibleLink in the root directory of the storage card. In version 2.x, the folder name has to be My PDBooks. (top)

Q. Greek/Hebrew support
A. We support Greek/Hebrew through Strong's numbers and lexicons, and not through original languages.  (top)

Q. NIV and other copyrighted Bible versions
A. For Koreans, Lifebook has created a product named "Lifebook NIV/Modern Korean Translation Bibles." Lifebook (www.lifebook.co.kr) is the largest Korean Christian book publisher. It can be purchased in our website or their website. You can augment their product with additional BibleLink books. If you have already installed BibleLink, you will be able to see the NIV and the Modern Korean Translation Bibles after you install Lifebook NIV/Modern Translation Bibles.  Also all books for Ws2Go (www.wordsearchtogo.com, from WORDsearch) are visible from BibleLink as well.(top)